COMPLAINTS PROCEDURE

At Julian Slimm and Associates we hope that you are entirely satisfied with the care you receive from us and you would be happy to recommend us to others. However, we take any concerns a patient may have very seriously.

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If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve your concern to your satisfaction both promptly and professionally.

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The person responsible for dealing with any concerns is our Principle Dentist Mr Julian Slimm.

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• If a patient has a concern and has called into the surgery or telephoned, our receptionist will, after listening to the issue contact the Principle dentist. Should Mr Slimm be unavailable, or another responsible person not be available at the time, the patient will be informed when they will be available, and arrangements will be made for the two to meet or speak.  The member of staff will take brief details of the concern and pass them on. If we receive a written letter of concern, this will be passed onto Mr Slimm immediately.

• Concerns raised will be acknowledge within three working days. We will investigate the concern and report back within ten working days of it being received. If we are unable to complete our investigations within ten working days for any reason, we will notify the patient, giving reasons for the delay and the likely period within which the investigation will be completed.

• When the investigation has been completed, you will be informed of its outcome in writing.

• Proper and comprehensive records are kept of any concerns or complaints received.

 

If, for any reason, a patient is not satisfied with the outcome or the procedure, he/she may refer to:

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